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Auction Liquidators complaints

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18442 Van Buren Boulevard
Riverside , CA 92508 | Get Directions

(909) 333-8413

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auction Liquidators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auction Liquidators

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9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

8/18/2023

Sold me a car with a lien and still have not provided me with the title to car. I bought the in May 2023. I've been calling never once did they say the title has lien trying to resolve this issue. They kept putting me off not calling me back. So try to sell the and found out it had lien Called Manager says bring me the car and I'll give you a refund of your money. Now they are saying I had to bring back the car as they sold it to me. They openly committed fraud. Resolution Sought To pay me back what they owe me. Now that they are being so smug about it I want my 25 a day for not have the title to the car and paid back for what I put in the car!

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