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Audi Arlington complaints

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3200 Columbia Pike
Arlington, VA 22204 | Get Directions

(888) 306-8511

http://www.audiarlington.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Audi Arlington closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Audi Arlington

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9/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

8/22/2023

Brought a use car, 2021 Nissan Rogue on 7/8/2023! Have an inspection from VA we're it pass, about 2 weeks driving it I heard a noise in the rear tire, on the driver side. So I took it to a tire shop and they said something inside the tire that is rodeoing around. My tire light came on, so I call the dealer, they told me to bring in. On 8/3/2023 I went, they heard it and told me to take to Nissan dealer, it did on 8/8/2023 and 8/10/2023, said it would cost 455.95. Call deal on 7/23,24,28,29,31/8/5, 10,15 and8/15 put it on Nissan Dealer, I scared to drive it, haven't made my first payment! Why should I have something that can in danger my life, when I tried to get it resolved! Need help, p.s. why buy and repair at the same time, what happen to at least a 30 day warranty! Resolution Sought Give me a new tier, also that tire was different from the other 3 when I brought it!

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