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Audi of America complaints

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3800 Hamlin Road
Auburn Hills, MI 48326 | Get Directions

(800) 822-2834

http://www.audiusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Audi of America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Audi of America

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3/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

I just bought an Audi Q7 at the end of September with 50,000 miles. The vehicle seemed good at that time. I took the vehicle in on 1/11/22 for a oil change. After the service staff finished my vehicle the staff gave me a report stating I needed front brakes, tire rotation balances and front in alignment. I feel like Audi sold me a lemon for how much money I had to finance with Audi. If anyone can please assist with getting me another vehicle. I'm not to satisfied with this dealership. I feel like Audi was not honest with me and my family. Resolution Sought Be honest with the mechanical work done on all the vehicles before the vehicle is sold. Please assist with getting me another vehicle.

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