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Audi West Covina complaints

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2016 East Garvey Avenue South
West Covina, CA 91791 | Get Directions

(626) 384-3400

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Audi West Covina closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Audi West Covina

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10/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I purchased used Audi on July 8. They put an optional protective plan on my contract and never disclosed that they did. I was not explained my contracts and it was done in a rush fashion because they were closing and I live 2.5 hours away from the dealership. It was verbally stated alls I wanted was gap. No other extras. They never even told me about the extra plan, nor explained it, nor said that was what I signed. I did not receive a copy of my contracts at signing. I asked 5 times through phone and email and was finally sent them on Sept 12. I also think they marked up my interest rate by a large amount. Due to my credit score it should of been a lot lower. I also had an email that stated I would receive free audi care with my purchase and they would not honor it. Resolution Sought Honor free Audi care. I want the dealership to be investigated for fraudulent contracts. If someone is in a rush and they have added something without the signers knowledge then it should be disclosed to the signer. Because the signer is trusting the dealership and is not knowledgeable about vehicle contracts.

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