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Audio Hertz LLC complaints

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418 Broadwa
Albany, NY 12207-2922 | Get Directions

http://www.audiohertz.com

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Total Amount in Dispute:
$58.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Audio Hertz LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Audio Hertz LLC

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10/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $58.00 Amount Settled: $0.00

Customer Complaint

10/11/2024

This company sells a digital download of software for music producers. They listed the product as $29 and billed me $58 which is upsetting and morally wrong. https://audiohertz.com/ Resolution Sought Give me a full refund, which they claim not to do.

Company Response

10/13/2024

Per consumer: They fixed my issue, no further support is needed. I reported to them that I was reporting them and they made it right

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