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Audrey NJ Auto Sales complaints

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1592 Santa Ana Avenue, #12
Sacramento, CA 95838 | Get Directions

(909) 251-3425

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Audrey NJ Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Audrey NJ Auto Sales

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5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

I bought a car from them and in less then two weeks it broke down and they it is As Is. Resolution Sought Refund my money back or exchange a car for one that works

11/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

10/9/2023

Okay last Tuesday at 6:00 p.m. I drove out to meet these guys at this car lot and I purchased a car from him 2001 300 RX Lexus SUV sport I pay for the car and they gave me all of the specs they did everything on computer where the tags and everything were taken care of from DMV all that should be through the mail I still have not received it and I had the car for 3 days after I left the shop and on the third night of the car the car stop I called Daniel who I dealt with about the car told him about the car don't know what's going on he told me not to worry he'll call his boss and most likely his boss would tow the car get it looked at get it fixed in the meanwhile he would get me a car to occupy me to the car was fixed I said okay then I called Daniel back because I didn't hear nothing from him so the next day he tells me that his boss wants to talk to me I said okay he said his boss will call me so some kind of way I missed a call with his boss and I called Daniel back Daniel told me he'll have his boss to call me again because he said his boss called and I missed your call so finally his boss calls me and when I talk to his boss he wants to tell me how did I why did I miss his call he called me already I told him it doesn't matter if you called or not I have lots of going on I need you to take care of the situation so he told me that he wanted me to take the car to the shop I told him I'm not going to take the car to the shop I had the car for 3 days and it broke down what Resolution Sought To be honest I would like for him to just give me every dollar that I gave him back and just not have to deal with the problem since I have so much other stuff going on to just keep dealing back and forth with this guy when he's already paid and now he's hard to find but I have to be logical and he can fix the car and I guess I'll wait but he need to accommodate me with the car door that time and he would need to accommodate me some of my money back for the inconvenience

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