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Auffenberg Ford Belleville complaints

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901 South Illinois Street
Belleville, IL 62220-2145 | Get Directions

(888) 479-2390

http://www.auffenbergbellevill...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auffenberg Ford Belleville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auffenberg Ford Belleville

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8/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

The last Saturday of June I went to Auffinburg Ford in Belleville and because I needed to trade down my year and a half car with only 7000 miles on it because I have to cut corners because I'm 83 and I live off of only my Social Security so I decided to trade down and try to get a decent car that I knew that would last me until my driving days are over. I went to Auffinburg in Belleville because when I called about some cars that I had seen online the salesman worked at the Auffinburg Belleville and I didn't see anything wrong with going there but once I got there I was a little concerned about their Building but then there was a new Auffinburg Ford dealership on the same premises so I became comfortable with that. I had already been there and it seen a car that my brother went back to drive and he felt I should get it because it seem like a good deal and it drove really nice. So I traded in my Nissan kicks and took the Chevy Captiva 2014 signed the paperwork and by the time I was done it was almost 7 o'clock. I should've known when they couldn't find the key and when they brought me a key it was just strictly a key it was not a key fob. I questioned it told him I would not take the car if I was not getting a key fob I was not just using a regular key for a car that has the automatic locks and starter. They told me to come back the following week and they would have a key fob made for me and as I was getting ready to drive away I noticed one of the headlights were out and the Resolution Sought Well I didn't get to finish so I need the Better Business Bureau to give them a F rating and let them know or help me figure out what to do to get my money back or get me a different car

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