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Aura Gallery and Gifts complaints

207 Winter Street
Keystone, SD 57751
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Total Amount in Dispute:
$458.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Aura Gallery and Gifts closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Aura Gallery and Gifts

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12/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $457.80 Amount Settled: $0.00

Customer Complaint

12/23/2022

We visited Aura Gallery and Gifts on Saturday Dec 2, 2022. There were only three stores open as it was the off season. While in Aura, the only customers, we decided to purchase two leather jackets for Christmas gifts. The clerk was very helpful. We asked if she could send them and she said sure. She had given us a deal for buying two. When we decided to ship them we adjusted that deal to cover the shipping costs. She went above and beyond to promise that she would ship them in two days on Monday. I left our number and address and she said she would send me the tracking number. It is now Dec. 22 and I have not received the package. I looked online to call the store. There are NO emails or numbers anywhere to contact them. After much stress I called the City of Keystone. They gave me the owners phone number. He answered and told me everything I wanted to hear. Then I never heard from him again. He would not answer my calls or texts. So I called the sheriff. They said a deputy would stop in. Never heard back from them. I wouldn't have called anyone else if there was available contact information out there. Then I called the Chamber of Commerce. The lady was amazing. She went to the store and talked to the sales clerk, They said it had been shipped and they would get back to us with the tracking number. Now they won't answer her phone calls either. NOT a good way to do business. Donovan Waheed Owner Aura Gallery 207 Winter St Keystone, SD Resolution Sought I would like a truthful response. If I am getting scammed at this point just tell me. I would like either the coats or a refund. They blamed it on a massive storm in SD. However, she was going to ship them on Dec. 4 the storm did not hit until Dec. 13. She acted frustrated to the chamber lady that inquired for me that I would call someone else in town. But if they had a phone number listed I would have called them. The whole things is shady and very unprofessional.

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Company Response

12/27/2022

Per consumer; I received the package on the 23rd. It was supposed to be shipped on the 4th. Mixed stories but the ship date said the 20th. Either way we did finally receive it. Thank you.

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