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Aurarius, Inc. complaints

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1502 West Fletcher Avenue
Tampa, FL 33612 | Get Directions

(786) 687-2092

http://www.aurarius.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aurarius, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aurarius, Inc.

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3/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I walked in to the mall a young Israel man stopped me to put some lotion on my face. So, I bought his product for $200 with a card for a free facial. He wouldn't give me my product he carried it to the business could sign up for the free massage. Little did I know I was being suckered in. After I sign up for the free massage the manager a female asks me about my neck and what products I use. So, I told her Oil of Olay. She then wanted to show me their product. I asked how long would this take and she said 10 min. Well, an hour later after telling her NO several times I didn't have 2000 to spend on beauty products she kept going to her computer well here's what I can do for you. Here's where the scam is you feel like you are buying a car. She kept after me and after me and finally because I wanted to leave I put 1600.00 on a credit card for stuff I didn't even need. I'm so upset that I was so stupid and felt I couldn't walk away. I told the manager I need my money, because I will be owing the IRS in April about 7000.00 and her response to me was oh that is nothing. I know this is my fault for not walking out the door, but I want others to know about this business and their practices. Hope they get shut down. Resolution Sought I would like a refund but I don't think I'll get it.

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