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Austin Lloyd Inc. complaints

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48 South Service Road Suite 115
melville, NY 11747-2335 | Get Directions

(888) 697-8998

https://austinlloydinc.com/

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Total Amount in Dispute:
$165,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Austin Lloyd Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Austin Lloyd Inc.

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10/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

Telephoned by this company to talk to my husband (80 years old, about his "precious metals". He was persuaded by Mike Todd to send what we had to him and he would appraise it and return it the next day. That was months ago and our only dealings with him have been when we call Austin Lloyd. We are always told he is out or can't come to phone but will return our call as soon as possible. Needless to say we have not heard from Mr. Todd or the company. This was savings (gold and silver) set aside for this time of our life and I have accepted that we will never see that savings again but I do want other seniors to be aware of this company. Resolution Sought Give us the money promised, give us a monthly rundown of the growth of our money and be decent enough to return our calls.

10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $91,000.00 Amount Settled: $0.00

Customer Complaint

6/7/2023

I had a sales call from Mike Todd and Brandon. They convinced me to buy some coins from a high end family collection for 44950! While talking to them they convinced me to send in the collection I had to be sold and replaced with high end coins which would make a 40 profit in the next year! They sent me boxes and I shipped $86,000 worth of coins to them! Now they will not take or return my calls! I have a lot less money than that in the bank and they send me a monthly statement! When I received the coins they sold me, they were not what they had clamed and would not give me my money back! Brandon said he would have them sold in 10 days for me for $10,000. That was 3 months ago! Resolution Sought Give me $91,000 and I will send back the coins I bought!

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