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Auto Boutique complaints

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1800 Georgesville Square Drive
Columbus, OH 43228 | Get Directions

(614) 485-7050

http://www.autoboutiqueohio.co...

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Boutique closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Boutique

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7/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

6/14/2022

On 5/18/22, I went to Auto Boutique and purchased a 2019 Subaru Imprezza used. The car didn't have keys upon my arrival, I was told by Zach that they would ship the car the next day. I completed all paperwork and financing, I signed a temp tag and was told they vehicle would be shipped next day. The next day Tyler the finance manager texted me the deal was cancelled and down payment was to refunded. Also asking to go somewhere else to buy a car. I attempted to call numerous times ( call log for reference). The company failed to return calls and explain the cancellation. I also spoke to Zach and asked about my refund he stated he would check into it. I never got a call from him . My answering machine works and he has not to this date 6/9/22 followed up with me. Is this how Auto Boutique does business ? Send text message to cancel transaction? They don't return calls? Auto Boutique has 44 complaints closed in last 3 years and 21 complaints closed in last 12 months with the BBB. Customer service this is on the BBB website for public to review. Dealership failed to communicate , Text message and failure to respond to customers not acceptable business practices. Customer service- Taking responsibility and communication a few of the many things that were never done with transaction. Resolution Sought $350.00, this is for my time, 5 plus hours of driving to and from the dealership, Wages missed at overtime rate, 4 plus hours at the dealership, Wear and tear on car etc. Also for dealership to apologize for lack of communication.

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