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Auto Care Warranty Solutions LLC complaints

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2000 East 4th Street, Suite 304
Santa Ana, CA 92705-3949 | Get Directions

(866) 774-3251

https://autocarews.com/

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Care Warranty Solutions LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Care Warranty Solutions LLC

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5/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

4/16/2026

I bought a warranty form this company, on 2-26-26 effective date, My transmission went out on their warranty and they're not honoring the contract, It went out on 4-3-2026 and took it to the Honda dealer to get fixed and they wouldn't approve it because of defected part but it broke down on warranty but still didn't get fixed. I only had the car for 9 months, I bought it from Quantum auto sales in Escondido,ca ,when I bought it it no problems on the car faxes, I suppose to have the car for a couple of years, I lost my job and now is homeless. Resolution Sought Quantum auto get me my money back for selling me a defective car and for auto care warranty solution to give me my money back for the warranty and 20,000 dollars because of missing work because of them not honoring the contract

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