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Auto Care Warranty Solutions LLC complaints

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2000 East 4th Street, Suite 304
Santa Ana, CA 92705-3949 | Get Directions

(866) 774-3251

https://autocarews.com/

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Care Warranty Solutions LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Care Warranty Solutions LLC

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $139.99 Amount Settled: $0.00

Customer Complaint

3/3/2023

I've called them several times at this #18667743251 and it goes straight to their voicemail. You never get to speak to anyone. They are taking money from my bank acct. I have left messages for them to contact me, they never do!! Resolution Sought To cancel my policy and return my money back to my account

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