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Auto City Classic, Inc. complaints

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28433 Highway 65 NE
Isanti, MN 55040-6169 | Get Directions

(763) 444-5880

http://www.autocityclassic.com

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Total Amount in Dispute:
$490.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto City Classic, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto City Classic, Inc.

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10/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $490.00 Amount Settled: $0.00

Customer Complaint

9/22/2022

My wife purchased a front windshield for my 1957 ford fairlane 500 last Christmas. Its a project car, The glass shop {bell glass shop} in Phoenix 40 years said it will not fit and did not install it. I called Auto City Classic and told them the story and they said put it in anyway. They also sent me a picture of a 57 ford with the glass installed and it didn't fit! The windshield would fly out on the freeway! Now Bell glass said they can make anything fit but not this windshield. So this company is selling bad glass and they know it. Just call Wayne at bell glass 602-993-5742. Resolution Sought Full refund!

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