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Auto Connection complaints

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9100 Centreville Road
Manassas, VA 20110-5210 | Get Directions

(571) 535-2728

https://www.autoconnectva.com/

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Total Amount in Dispute:
$27,078.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Auto Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Auto Connection

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1/23/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $27,000.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

I was offer Everything I verbally upon Furnishing of three documents that representing my credit as the living man so I'm claiming remedy under my Consumer right under title 15section1601 tru Resolution Sought Give me my refund that was not disclosed to me

Company Response

1/11/2024

We do not understand what the consumer is requesting and also cannot find a record of this individual being one of our customers.

8/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/25/2023

I spoked with the company auto connections in hopes of getting a car and prior to me going there I spoke with this lady 3 times and she assured me that I was approved for the car loan with nothing down and so I live an hour away I went there and they switched it up from being guaranteed for a car loan once I got there it was totally different and said I had to come up with 2000 dollars. Resolution Sought I don't want anyone else for them to tell them they are guaranteed a car and when you get there it's totally different it's a waste of time and and driving and false advertising.

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