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Auto Depot, Inc. complaints

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16180 Highway 43
Russellville, AL 35653 | Get Directions

(256) 331-3333

http://www.autodepotrussellvil...

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Total Amount in Dispute:
$1,620.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Depot, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Depot, Inc.

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6/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,620.00 Amount Settled: $0.00

Customer Complaint

6/2/2021

I bought a car from them 2 hours later I slung a rod. They had it back on the lot that night. By Alabama law I have 3 days to get my money back. They denied. They put me in another vehicle that I didn't want. Well not even a month later. The car they gave me has broke down a total of 3 times, leaving me without a way to work. I just want my money back that I was suppose to get. I'm not the only one that they have sold bad vehicles too. Resolution Sought I wish for a full refund of 1620.00 or a car that I know won't break down on me when I'm driving to one place, or both since I have put up with so much. And I want them to start making sure they don't sell bad vehicles to other people.

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