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Auto Gallery complaints

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7328 Winchester Avenue
Inwood, WV 25428 | Get Directions

(304) 821-1385

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Auto Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Auto Gallery

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3/27/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

I bought a car from this company in December and soon after, a couple weeks later, the transmission went out. On my test drive, the car would have a slight skip but thought it was a simple spark plug. Resolution Sought I need the company to take the car back and put me in a different car.

Company Response

3/15/2024

Company called stating customer was offered a warranty however customer declined. She had the vehicle for two months before it broke down, there is no warranty.

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