Find a reputable business?

Complaints and Resolutions

Auto Gallery LLC complaints

Read Complaints File Complaint View Full Report

712 West Kearney Street
Springfield, MO 65803 | Get Directions

(417) 866-1002

http://www.shoprides.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Gallery LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Gallery LLC

Sort by

5/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

4/5/2022

Auto Gallery sold me a car and at the time of signing told me I had a warranty. A week after buying the car it started making noises. I looked through my paperwork to find my warranty information I was told was in my paperwork. There was none. I also noticed in my paperwork that the mileage on the paperwork did not match the actual mileage in the car. There was a 3000 mile discrepancy. I called auto Gallery and told them about the issues with 5he car and the discrepancy with the mileage. I asked that they look at the car and give me a loaner car. They said they don't do loaner cars. I asked then for my warranty information. The salesman looked it up and said he could see that I had a warranty but couldn't figure out how to print it. He said he would talk to his manager and get back with me. Before he got back with me, the car broke down on the road and I had to have it towed. I had it towed to Auto Gallery on Tuesday night. Wednesday morning they said they would put it in the shop. I called Thursday and 2as advised they would know something Friday. I called Friday they said they wouldn't know anything until Monday. I called Monday they inform me I don't have a warranty and no one at Auto Gallery knows where my car is or what to do about it. I had this car for a week when I expressed concerns. I am now without a car without a warranty, without my money and without any mercy or care from the people I trusted to purchase a car from. Resolution Sought Cancel the contract and refund my down payment.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile