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Auto Glass Discounters complaints

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130 West 2nd Street, Suite 1700
Dayton , OH 45402 | Get Directions

(937) 813-6159

https://autoglassrepair-dayton...

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Total Amount in Dispute:
$280.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Glass Discounters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Glass Discounters

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2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $279.63 Amount Settled: $0.00

Customer Complaint

2/5/2024

I had a windshield put in because it had a crack in it. I went to get in it this week. The windshield was installed on 01/17/2024. Tech was out there for quite some time. I was home he never came to the door. Now my windshield is leaking and they say it it because of rust. If that was so why did he not tell me. It is not so the old windshield did not leak and this one you can stick your finger on through the top. My headliner is now ruined as well as my dash and floor are soaked. The manager does not want to take any responsibility for his tech. It is not sealed properly and they just do not want to take it out and reseal it. Resolution Sought Refund my money. I will go elsewhere that knows how to put a windshield in.

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