Find a reputable business?

Complaints and Resolutions

Auto Glass Now complaints

Read Complaints File Complaint View Full Report

7064 Airport Blvd.
Mobile , AL 36608 | Get Directions

(251) 380-9001

http://www.autoglassnow.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Auto Glass Now closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Auto Glass Now

Sort by

7/19/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

The online quote was $336, then the local store called me to schedule an appointment and revised the quote to $484 and then when I called 1800 number another employee raised the quite for $680 for the same services (windshield replacement) and for the same car (21 RAV4 XLE). I put the same details on their official website and even gave the vin number to employees, so there is no chance for confusion. They even charged for safety sensor calibration and the store do not even have equipment me to do it. Resolution Sought Match the price to my online quote $336 and refund the extra payment.

Company Response

7/7/2022

We apologize for any confusion that our quotes may have caused, and we appreciate this opportunity to clear up any misunderstanding. Our web quotes currently include a $100 discount for booking online, but they only cover the costs associated with the glass installation, such as the price of the glass and the cost of labor. Sales tax and the costs of additional products and services, such as calibration or moldings, are not included in these web quotes and are not subject to the $100 online discount. We deeply regret any misunderstanding that this may have caused, but this is stated on the quotes themselves. The customer's web quote was $336.52 after applying the $100 discount. We have reviewed the customer's invoice, and the cost of the glass, the cost of labor, and the fuel surcharge all come to a total of $308.75, which is almost $30 less than what the customer was originally quoted. The remaining costs associated with this customer's invoice are the cost of moldings, calibration, and sales tax, all of which are not included in our web quotes. Based on the web quote that the customer provided and the price breakdown on their invoice, the customer received service for less than what they were originally quoted; as such, any further discount or billing adjustment is not warranted at this time. Regarding the customer's suggestion that the shop does not have the equipment needed to recalibrate their vehicle, we can assure you that this is not the case. The shop would not charge our customers for a service that it could not complete successfully. If the customer is encountering any issues that indicate some problem with their recalibration, we would encourage them to contact the shop directly for further assistance, and a customer service representative will be more than happy to help."

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile