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Auto Glass One LLC complaints

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6614 Harford Road
Baltimore, MD 21214 | Get Directions

(443) 467-6794

http://www.autoglassone.com

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Total Amount in Dispute:
$210.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Auto Glass One LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Auto Glass One LLC

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9/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $210.00 Amount Settled: $0.00

Customer Complaint

8/6/2021

I went to this place to have my car windshield replaced, upon completion of the job I noticed 2 gaps in the upper right hand and upper left hand corner of the windshield, from where the rubber molding was cut too short. I pointed this out to the owner and he developed an attitude and being very disrespectful to me making comments like "I know your type" and "get the fuck out of my shop". I tried to reason with him like an adult and respectfully but he was very disrespectful to me. I ended up leaving after one of his worker promised to fix it in a couple of day when the glue dries fully but I'm still upset about the the owner, Henry disrespected me, throwing the "F" word around like it was nothing. Resolution Sought I would like to have my concern dealt with, meaning I want these 2 gaps in my windshield fixed.

Company Response

8/23/2021

You received a refund as well as a fixed windshield. While you made this complaint your wife was already in contact with us and a plan to resolve this issue was already made! We have fixed the molding on August 7, 2021. We advertise on our website that we offer a lifetime warranty on workmanship and material defects, this means as long as a paying customer owns the vehicle we are responsible for any workmanship or material defect that might happen. A short molding is definitely covered by our warranty so even if you would come back a year from now that would have been an easy fix and did not require a complaint. The reason why Henry told you to get out is because under any circumstances a customer is not allowed to stay in the working area. Since the payment has been refunded, this vehicle is automatically out of our warranty.

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