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Auto Gurus complaints

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5301 South University Avenue
Little Rock, AR 72209 | Get Directions

(501) 214-4509

http://www.autogurusar.com

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Gurus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Gurus

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12/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

Yes, so I bought a car from auto guru and put 4500 down. You would think nothing will be wrong with the car. That's what they told me. The first month I had the car I had to take it to the garage. Because I realized the radio inside of the car doesn't go to the original car, I have a charger GT the radio inside my car is a Chrysler, the radio kept cutting out that was the first problem, the second problem is when I had my kid and I realized the seat belt it the back of my car doesn't work either because they switch it out. Mind you when I bought the car it only had 9k miles nothing should be wrong with it. Wrong the first time getting it to 80mph the motor starts to smells like it burning up, go get it checked out now there's a small evap leak. So I toke it back to the garage they gave me a warranty to and they claimed they fixed it, a week later it started sounding worst so I go get it scan again it showed the same problem, I still gotta go to work so it's hard to bring it to the shop and get to work without a car. So the last day I drove it to work I get pulled over, they told me my license plate light out gave me a ticket, new car license plate already out so I go get the light for it, turns out I never had a light at all, the part that holds the light on plate was never there. So now I been without a car for 2 weeks because now the evap has air in it. And now Auto guru said they ain't covering it even with my warranty. And they get mad when you bring it back. Resolution Sought I want my 4500 back or them to change the cost of my car payment bc I'm paying 850 a month for a car I can barely use bc it's problem that I was never told.

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