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Auto Haulrz complaints

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1207 Delaware Avenue
Wilmington, DE 19806 | Get Directions

(972) 426-2201

http://www.autohaulrz.com

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Haulrz closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Haulrz

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10/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

This company signed a contract with me to transport my vehicle from Michigan to Florida. We signed DocuSign documents I paid the deposit and the company cancelled my transport the night before the pick up. They then 1 hour later offered another driver for double the price I refused and they will not refund my money to me now they said they would because I would not accept a driver at double the price. Resolution Sought To send me my refund for services not received.

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