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Auto Holding 46 complaints

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74 U.S. Highway 46
Mountain Lakes, NJ 07046 | Get Directions

(908) 388-9008

http://www.autoholding46.com

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Total Amount in Dispute:
$300,009.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Holding 46 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Holding 46

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9/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300,009.00 Amount Settled: $0.00

Customer Complaint

8/15/2022

When I first purchased the car they owed me cosmetic damage repair which they didn't do I called them and they didn't answer the phone and I kept getting the run around with different people or I would get an answering machine service then I have discrepancy with the mileage they were advertising it as one mileage and when you look on the odometer it said a different amount and today I turn on my car and it saying a whole new mileage about 80,000 miles I will be seeking legal representation Resolution Sought I want them to take the car back they turned the odometer back and it illegal

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