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Auto Hub complaints

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3713 US Highway 1
North Brunswick, NJ 08902 | Get Directions

(732) 798-6678

http://www.autohubnj.com

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Total Amount in Dispute:
$33.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

1 complaints against Auto Hub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Auto Hub

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12/20/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $33.00 Amount Settled: $0.00

Customer Complaint

11/17/2022

Sold me a car with issues they were privy too! The cars "hood open" alert was on before I drove off of the lot in the vehicle. I was the last to leave as it was a Saturday evening. I stopped by a gas station to close the hood shortly after leaving. Even after I open/shut the hood, the light is still telling me that the hood is open. Carfax was never presented. Auto hun refusing to present the carfax. I was taken advantage of and they are refusing to fix the issue under my 30 day warranty. Resolution Sought Fix issues on my vehicle

Company Response

12/8/2022

This matter arises out of the joint purchase of the vehicle made by Ms. Smith & Ms. Mitchell on 11/5/22. Auto Hub is in the business of selling used cars "as is". On or before the date of purchase, Ms. Smith and Ms. Mitchell were given an opportunity to have teh vehicle inspected prior to the sale of the vehicle. The customer signed documentation acknowledging their right to have the vehicle inspected by them or by a mechanic prior to the sale. No additional warranties were purchased from the customer at the time of the transaction. The customer at the time of purchase had a 30 day manufacturer warranty from Range Rover. The customer was told by Auto Hub that a Range Rover facility would be able to accommodate the repairs. We urge the customer to use the manufacture warranty prior to expiration. In hopes of further trying resolve this matter with the customers, I ask that they reach out to me.

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