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Auto Land Hyundai Of Uniontown complaints

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20 East Fayette Street
Uniontown, PA 15401 | Get Directions

(888) 454-1628

http://autolandhyundai.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Land Hyundai Of Uniontown closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Land Hyundai Of Uniontown

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9/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/11/2021

My car is Under warranty. With autoland Hyundai and they r to give us a rental car. While they have ur car they told me it would be 3 weeks to even look at it. The car was towed to the shop today and. They said they can pull it in for 3 weeks and.l they won't give us a rental and they already said they know it's the motor. I asked if they could get a rental from Enterprise until I can get my car back and they said no. But if I don't get a car I can't work and can't pay my car payment. And they r not going to pay my car payment while they have me car for a month if not longer Resolution Sought I want them to pay for a rental car so I can get to and from work. While they have my car. So I can make my car payment.

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