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Auto Lenders Liquidation Ctr complaints

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1165 Route 88
Lakewood, NJ 08701-4515 | Get Directions

(888) 305-5968

https://www.autolenders.com/

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Total Amount in Dispute:
$24,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Auto Lenders Liquidation Ctr closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Auto Lenders Liquidation Ctr

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6/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $19,000.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

I purchased a vehicle from auto lenders in 2022 with an extended warranty. Very shortly after the purchase the oil light came on. I received a free complimentary oil change. A few months later the car started over heating. It continued to overheat on several occasions and was taken to the service center. One time I picked the vehicle up, drove it and it wouldn't accelerate. I took it back on the same day. Most recently (2024) the car started putting and stopped. The car was taken back to auto lenders in Berlin and it was discovered that the engine was bad. Luckily a new engine was covered by the extended warranty. I genuinely believe that I was sold a lemon however it couldn't be declared a lemon due to the age of the vehicle (2016). I've had nothing but problems with this vehicle and I would love to return it however I know this may not be feasible. I would even be willing to sell the vehicle back but I would like an offer above kbb due to all of the issues with the Jeep Patriot. There's still an outstanding loan on the vehicle. I'm literally laying for a bad vehicle that was sold and not properly serviced/ maintained before selling it. Resolution Sought I would like to sell the vehicle back and receive an offer about kbb.

1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,300.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

Auto lenders offered me $1000 to remove my honest review of their SCAMs. XMAS $PECIAL ?? ?? ?? LIARS N THIEVES DO NOT BUY FROM AUTO PRETENDERS .. LIE$$$$ THIEVES $CAM$ Blackmailed my $1000 to pull my insta review down !!! I'll post that next.. begging me throwing $1000 my way did I take it NOPE Who doesn't take $1000 to remove a review ..ME to educate and help others not be victimized !!!!! On my son's high school vacation trip the simple oil change turned into having get the oil housing torched off my truck bc auto lenders are not qualified to do a simple oil change ..thousands and thousands down the drain and time wasted sitting in lexus going back and forth to dealership while on my son's vacation time we will never get back BC of AUTO LENDERS .. Resolution Sought $5300

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