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Auto Mall of Springfield complaints

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920 South Dirksen
Springfield, IL 62703 | Get Directions

(217) 753-0037

http://www.automallofspringfie...

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Total Amount in Dispute:
$51,500.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Auto Mall of Springfield closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Auto Mall of Springfield

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9/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $46,000.00 Amount Settled: $0.00

Customer Complaint

8/13/2024

I bought a truck from auto mall of Springfield I put 15k down. The truck broke down a week later, I took it to a shop they said it needs a new motor and can tell it's had a problem for awhile. Auto mall of Springfield told me it's not there problem and for me to deal with it. The also ran my credit today without my permission for no reason I can think of. Resolution Sought Cancel the loan.

12/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

Yes we went in on Wednesday November 15th 2023 to look at trucks. We were interested in two vehicles did a credit check and they said they would do $5,000 down I put $2,000 on my credit card and was writing a check for $3,000 they ran my credit card prior to any pay work being done. Then they said we'd have to have another $5,000 down. We did not what to do this and opted out of the deal. They gave us our check back but are refusing to refund the $2,000 back when we did not end up buying a vehicle. There was no disclosure or paperwork done at all and they still stole $2,000 from me. Resolution Sought I would like to be refunded my $2,000 back to my credit card.

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