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Auto Market of Florida complaints

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2741 North Orange Blossom Trail
Kissimmee, FL 34744 | Get Directions

(407) 476-2900

http://www.automarketofflorida...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Market of Florida closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Market of Florida

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

I brought a car at AUTO MARKET OF FLORIDA In November of 2022 and two weeks after, it started to give problems. So they had to send out a tow truck to pick it up from my house. it took about two weeks for them to come and get. They kept it for about a week to fix it and I went to get it. I had it for a week before it gave the same problem which is the car will not start.it took them three weeks this time to come get the car where it shut down. I got it back about a week after they took it and the same thing happened again to the car won't start it left me on the road again ok they took two weeks to come and get where it left me and now they ha e it not working on it and giving me the run around. I would like to see something done if possible thank you . I need a car that i can drive . Resolution Sought I would like for them to fix my car properly if possible or give me another since it is giving so much problems but a another would be good to have .so I can get to work and not taking urber which is costing me plus paying for a car that I cannot drive .

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