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Auto Mart complaints

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East Lake Street
Minneapolis, MN 55406-2256 | Get Directions

(612) 722-0374

http://www.automartmn.com

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Total Amount in Dispute:
$10,377.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Auto Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Auto Mart

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10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,677.00 Amount Settled: $0.00

Customer Complaint

9/14/2023

I purchased a vehicle from Auto Mart 4201 E Lake mpls Mn 55406 phone 612 807 1849 on 8-30-23 I was having concern because I heard a little noise in the engine the dealer assured me all it need was an oil change within a a few hours start car acting funny the car wouldn't go over 20 mph I took it to Midas the next day 8-31-23 were i had an oil changed and got the engine checked i was told the car engine had a lot of problems wrong with it I took the back to the dealer this is less than 24hs I gave a 2000 cash deposit to he refused to give my deposit back an said he would look at the car after the car set for 6 Day in his lot not getting worked on or anything he told me there was nothing he could do it's my car I have to fix it now i have a car I haven't drove that don't work he refused to give my 2000 deposit this was less than 24 hrs an now i a 300 dollar +car note to pay a month he had the car financed through Credit Acceptance cop P.O. Box 551888 Detroit. MI 48355-1888 Phone:800-634-1506 an now I can't get the dealer on the phone he doesn't even answer the phone Resolution Sought I would like to get my 2000 dollar deposit back cancel any contracts or fix the car or replace the car with one of same value that works.

1/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

12/17/2021

I went into the business Auto Mart used cars and bought a used vehicle for $1,700 venture Chevy. I asked him ask him if there was anything wrong with the car and he said no but when I took it in to get a check-up because it was overheating right away he said that there was mud in the coolant in the engine block in possibly in the radiator he said it was unusable and it was going to cost me $3,500 to get fixed. The address is 4201 East lake Street 55406 Resolution Sought Give me a new car

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