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Auto Mart complaints

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4107 Rivers Avenue
North Charleston, SC 29405 | Get Directions

(843) 747-3434

http://www.automartcharleston....

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Total Amount in Dispute:
$5.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Mart

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11/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5.00 Amount Settled: $0.00

Customer Complaint

10/16/2023

My dealership basically scammed me a little over 4 grand for a car I've had for less then 4 months and has repoed my car due to "non payment but I am up to payment or was and still have full coverage he said he sent me a letter in the mail? But I never received anything. He never filled out my paper work infront of me and he also never put his name or his information on any of my papers other than the dealership information and dealership number. Resolution Sought I would either a like my refund or my car back.

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