Find a reputable business?

Complaints and Resolutions

555 East Gaines Street
Lawrenceburg, TN 38464
| Get Directions

(931) 762-6504

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Read More

Complaint Closing Statistics

1 complaints against Auto Mart II closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Auto Mart II

Sort by

9/14/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/30/2021

I am being called by owner/ staff about insurance on the vehicle. I have proof I have hardship during this pandemic an have been behind for over 4 months before. I had to have motor rebuild an they did not offer to help with the 5000 dollars it cost me. I had to off repo man which was 300.00 dollars. An I have been homeless since january 2020. I am not behind on payments now. An they find some reason to call an threaten me. The owner told me that there's no reason why i could not get a job an that because i was black an getting unemployment i didn't want a job. I have been looking and applying for jobs and housing, I have ask for help an no one helps me. I have graves thyroid disease, cistic fibrosis on my right lung, asthmatic bronchitis, p.t.s.d. anxiety an panic disorder. I go without medication so i can pay my truck payments. I've live in my truck. My doctor an councilors knows this an how the people an staff at auto mart 2 continue to threaten me bulling me an how they lied to me about this vehicle. When i purchased it i was told it had never been wrecked an that it was a very good vehicle. I am tired of them telling me i should have had this paid off by now, an that me being homeless is my own fault. An that 9,000. Dollars is not a lot of money. I could have had it paid off if i hadn't had to have it rebuild in order to drive it. It didn't have hooks for stabilizing bar an i was told that could have cause death to me. I need advice cause i am afraid for my life. Resolution Sought To give me the. Credit of what i spent just to be able to drive this vehicle an subtract it from my balance. Stop bullying me an degrading me because i am a black female. I have all paperwork an receipt of labor an parts an payments. I am still homeless, an it's hard for me mentally an physically an emotionally. To listen to voice mail they leave me. An calling me about insurance when they never called when i told them. The motor had to be rebuild

Read More

Company Response

8/17/2021

All we want is to be paid for the vehicle that this person agreed to finance. Period. If she can't do that she needs to bring the vehicle back. Are we clear?

Read More

Customer Rebuttal

9/2/2021

They are calling my children and threatening taking me to jail. I have been paying for this truck. I paid to have the motor rebuilt and other major repairs. I will pay them on September 15 for a total of $675.00. I had to pay for a repo man when they tried to repossess my vehicle in February. I should not be paying for the repossession of my own vehicle. I would like to them to apply the $250 I paid towards my payment. I need them to stop with the threatening phone calls to my family and telling them they have a warrant out for my arrest. Again, I will be making a payment on September 15.

Read More