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Auto Now Financial Services, Inc complaints

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4240 West Glendale Avenue
Phoenix, AZ 85051 | Get Directions

(877) 620-3739

http://www.mytiorico.com

Monday - Friday 9:00am - 7:00pm
Saturday 9:00am - 6:00pm

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Total Amount in Dispute:
$440.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Auto Now Financial Services, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Auto Now Financial Services, Inc

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2/20/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $440.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

I bought a car from cactus Jack's and was Finance by auto now financial services. I was trying to pay them $1000 for my car bill. But I used the automated machine and when I paid. It took out $1447. I did not approve of this transaction. It did not give me the Austin for this transaction. When I called in and I called auto financial now services. They kept saying they will call me back and then they never called me back. I kept calling and by time I called them again. They were closed down. They're not trying to return my money to me. Resolution Sought Return 400 dollars back. I did not approve this payment.

Company Response

2/8/2024

Company states: Auto Now Financial Services (ANFS) has reviewed and documented Mr. Gartland's complaint. After conducting an internal investigation we have determined that the client initiated and authorized a payment of $1,441.20 through our automated pay by phone system. He authorized the payment in question, which satisfied the due balance on his loan. On 10/10/2023, he initiated and authorized a payment of $904.55 through our customer self service payment portal. The client contacted our Loan Servicing department on the same day and communicated he did not intend to make the full payment owed and requested a partial refund of $292.55. ANFS authorized Mr. Gartland a refund of the partial payment as a onetime courtesy on 10/11/23. ANFS Loan Servicing Manager, Adi has reached out to the client by phone with no success and has left a request for a call back. We ask that the client please reach out to ANFS Loan Servicing Department if he has any other questions regarding his loan and we will gladly assist him.

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