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Auto Outlet of Greenville complaints

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128 Greenville Blvd SE
Greenville , NC 27858 | Get Directions

(252) 999-5355

https://www.autooutletgroup.co...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Outlet of Greenville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Outlet of Greenville

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7/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

May the 31st I purchased a vehicle. I've been able to vehicle back on the lot. Ever since I got it. They keep patching it up and giving it back now. I just think the problems have come become more expensive. It's the only vehicle that I have. I need help haven't even got to drive it but i'm paying for it Resolution Sought Get me another vehicle or fix this one in A decent time manner instead of putting me off. Wait no more 30 days to run out. Cause that's how much I want he is

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