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Auto Resources complaints

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210 South Golden State Blvd
Turlock, CA 95380 | Get Directions

(209) 300-6000

http://www.arturlock.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Resources

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3/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/18/2025

Turlock auto resources to say the least did me dirty. I traded in a strong mechanically running car with 0 mechanical issues and was well taken care of. In return I received a 2014 corrola with 38 thousand miles ,within 7 days ,is now sitting in the shop and will likely need major repairs after I got an inspection because I started hearing an audible noise. They confirmed it was an internal noise and referred me to a local transmission shop. I do not trust this dealership I do not have a way to go to work now . I went to turlock auto resource's they only told me to get it looked at by their mechanic. Like it was my problem. Resolution Sought I sincerely hope Turlock auto resources can make this right and help a hardworking young man. I seek $7000 off total price of the car or a trade in of less or equal value.

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