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Auto Savvy complaints

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608 Fort Crook Road N
Bellevue, NE 68005 | Get Directions

(833) 842-8409

http://autosavvy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Savvy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Savvy

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6/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/10/2022

After purchasing the vehicle In Nebraska I drove it back to St Louis during the trip I noticed that there was a light on the dash that indicated a malfunction in the lighting system. Since I had a 3 month 3000 mile warranty I thought that I would contact Auto Savvy when I arrived in St Louis. I contacted Auto Savvy and they said no problem I was well within the warranty range. So they advised me to take it to a local repair shop which I did, but the shop said that the vehicle was too new and they did not have the right equipment to repair it , so I took it to the Cadillac Dealer as I was requested to do here In St Louis. After talking to the Dealer he stated that a representative from Auto Savvy did contact him at one point but when he told them how much the repairs would cost they began asking for discounts on parts and labor when the dealer refused to discount the job they would no longer return his call. I have called numerous times and written several emails with no response. Resolution Sought Honor our contract and repair my vehicle.

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