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Auto Solutions Inc complaints

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247 Hwy 36 West
Hazlet, NJ 07734 | Get Directions

(732) 495-8835

https://autosolutionsofnj.com/

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auto Solutions Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auto Solutions Inc

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9/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

DO NOT TRUST THIS BUSINESS! NANCY PROTOPAPAS IS A SCAMMER. Thankfully I did not purchase the car they were trying to get me to buy on the spot in which I have photos of, when my mother told me not to go through because car places do not take deposits. I was ripped off five hundred dollars because I decided not to go through with the purchase since my mother intervened, and once I told her, I did not get the 500 dollar deposit back as promised in the email she sent me. I almost did not post this because of how embarrassing this is, but I hope that I can help another young desperate car buyer. Resolution Sought I want my 500 dollars back.

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