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Auto World Mitsubish complaints

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500 Broadway Avenue
Bedford , OH 44146 | Get Directions

(440) 305-5681

http://www.autoworldmitsubishi...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Auto World Mitsubish closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Auto World Mitsubish

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9/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/16/2022

Pcar from this car lot Mitsuibishi Autoworld on Broadway in Bedford At first they were welcoming and inviting. I test drove the car and everything seemed to be going well. So I purchased the car which I was happy with at the time. I purchased a 2017 Kia Optima. Although they were charging over $28,0000 and a car payment of $635 a month I was happy to pay for a reliable and safe car. I was making my payments as scheduled. A few weeks in I noticed that the back panel bumper was separating away from the car. Then one morning on my way to work(mind you I work in Akron and live in Canton) I had to make a sudden stop on this morning and the car just started going all over the place and almost rear-ended the car in front of me that was but for the grace of God that I didn't hit the car. So bc at this time I put brakes on the car because that what I thought it was. But then even after that it happened again. This time I took it to a Vandevere Kia in Akron and they said that the car had been in an accident and the lower control arm is snapped in half. And I had been riding around like that for weeks before I found out. I could ha ve potentially killed myself and others. So having said that I had to inform my boss in Akron that I would not be able to commute until I got the situation taken care of(not being able to go to work hurt my pockets I'm missing a lot of money) that was back in May and the problem is still not resolved. They sold me a car that was rigged back toget Resolution Sought Refund

Company Response

9/8/2022

I checked into this complaint with the administration company on her warranty. First, the warranty company doesn't show that she has ever called in a complaint or had a service repair facility call in a claim. Secondly, I checked into a lower control arm and under her warranty that part would be covered. Also, let me say that part can be ordered in the United States with a 1 or 2 day delivery. I am not finding that this part has to be ordered from Korea. I suggest that the customer makes an appointment for her car at Auto World Mitsubishi or another service facility and file a claim. These suggestions are on the basis of what the customer states as facts and the vehicle would have to be looked at to determine if it does indeed need the lower control arm. There are processes that need to be followed to get warranty work done and the claim paid.

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