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AutoBidMaster, LLC complaints

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6807 NorthEast 79th Court
Portland, OR 97218 | Get Directions

(503) 298-4300

http://www.autobidmaster.com

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Total Amount in Dispute:
$4,293.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoBidMaster, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoBidMaster, LLC

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7/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,292.90 Amount Settled: $0.00

Customer Complaint

6/26/2023

Bought a Fiat 500e,VIN 3C3CFFGE3ET244692 in the Auction from Autobidmaster. Paid the car in full, and after 6-7 months I have no Title and the car is in the LA/Port subject to parking fees, thanks to there schemes., since the 5th of January 2023. Autobidmaster says they gave the truck driver the Title, but i know this is a lie, but it does not show up anywhere. They should have sent me the Title. I live in Lisbon, Portugal. Not easy to solve this issue with them,nor am I nearby to the necessary actions. i paid the truck transport to LA/Port to Montaway. And each day they keep sending an email that I owe them USD291,90. Which is totally false, and i can prove it....and I sent them all copies of the payments. Resolution Sought They send me the Title all the necessary documents, or give me my money back, and keep the car. And pay us the all the costs I had up to now. My phone nr. 00351-918325175

Company Response

7/7/2023

Company states; This complaint was filed by Ms.Piteira, but Ms. Piteira is not a member of our services and we have not done business with her. The email address provided belongs to a different member of our service, Carlos Neves. It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace. Dealers affiliated with our marketing platform sell vehicles from auctions to members. Our process is fully explained on our site: www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, in order to use our services. Carlos Neves agreed to these when he became a member of our Services on November 11, 2022 (the "Agreement"). Mr. Neves purchased a vehicle from one of AutoBidMaster's motor vehicle dealers on December 19, 2022. Although AutoBidMaster offers to facilitate shipping of vehicles, Mr. Neves elected to ship the vehicle with his own shipping company. The title was provided to the shipping company. Section 7.7 of the Agreement states in part: "Buyers wishing to export such a vehicle must contact our Buyer Services Center with their intention to export prior to sale." The buyer of this vehicle did not contact our Buyer Services Center with their intentions prior to the vehicle's purchase, as was their responsibility. As provided in Section 8.3 of the Agreement, AutoBidMaster is not responsible for vehicles once the vehicle leaves the auction yard. The buyer originally paid for the vehicle but then made multiple charge backs with their bank. While the complainant states that they can show records of payment, we aren't contesting that they originally paid. Stating that the vehicle was paid for is an incomplete picture unless you also take into account the chargebacks which they initiated. By creating the chargebacks, they created past due balance on their account of $291.29. As such, we have not been paid in full for the vehicle. We are sorry that Carols Neves is unhappy, but based on the Agreement between the parties, he is not entitled to any compensation or refund. Please do not hesitate to contact me if you would like to discuss this matter further. Sincerely, Tabitha Morales Customer Service and Sales Manager

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