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AutoHunter complaints

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1345 East Chandler Blvd Suite 101
Phoenix, AZ 85048 | Get Directions

(480) 845-6600

http://www.autohunter.com

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Total Amount in Dispute:
$16,350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoHunter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoHunter

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9/19/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $16,350.00 Amount Settled: $0.00

Customer Complaint

9/9/2021

Auto Hunter advertised a car on their website as being a "comprehensive restoration". But when the car was delivered it was NOT A COMPLETE RESTORATION. The for sale listing was riddled with lies, just plain fraud. I have contacted Auto Hunter, Steve Gregg. Steve places the blame on Garage Kept Motors, Jeremy Brunan. However, Jeremy places blame on Auto Hunter. They just keep pointing the finger each other and my money was literally stolen from me. Resolution Sought Fixed the car as stated on the ad or buyback the car plus fees paid. The air condition does not work. Has oil and gas leaks. The generator light is constantly on. Stereo completely dead. They can read their own ad and discover that this car is not as advertised. Interior not completely restored as well. Their ad is simply riddled with lies.

Company Response

9/10/2021

AutoHunter is an online auction company providing customers with a listing service to connect buyers and sellers of collector vehicles. AutoHunter is not a dealer and does not handle sale proceeds, title, or physical vehicle. The seller is responsible for accurate representation of their auction vehicles and they are also required to review and approve all descriptions and photos before a vehicle can go live on AutoHunter. The actual sales transaction takes place between the winning bidder and the seller, outside of AutoHunter. We advise all bidders to perform their own due diligence on auction vehicles, ask questions of the seller, and inspect the vehicle in person (or hire a third-party inspector) before bidding on a vehicle and/or signing a bill of sale with the seller. AutoHunter has been in contact with the customer as well as the seller, attempting to help find a resolution between the two parties.

Customer Rebuttal

9/13/2021

It appears that the seller, garage kept motors, authored the deceptive ad. Issue not resolved. Waiting on Auto Hunter to send proof to Garage Kept Motors; as to who authored the auto listing.

Company Final Response

9/15/2021

AutoHunter has provided the selling dealer with documentation regarding confirmation of the dealer's approval of the auction listing. This approval documentation has also been provided to the buyer of the vehicle. AutoHunter is continuing to assist the selling dealer and the vehicle buyer to help find a resolution to this matter.

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