Complaints for Automated Credit Services Inc. in Santa Monica, CA

P.O. Box 1250
Santa Monica, CA 90406-1250 | Get Directions

(310) 458-6100

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they enter into a business to business agreement with this company to collect debts on their behalf. Clients complain the company collects from their debtors, but fails to pay them the money collected. A few complainants allege the company attempts to collect on debts, and reports non-payment to reporting agencies, on debts which are already paid, or not their responsibility. All complainants report extreme difficulty in contacting the company; phones are never answered, and lines are disconnected. To date, all complaints are unanswered.

Complaint Closing Statistics

0 complaints against Automated Credit Services Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Automated Credit Services Inc. complaints