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AutoMax complaints

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1450 North State Road 7
Hollywood , FL 33021 | Get Directions

(754) 888-9733

http://www.flautomax.com

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Total Amount in Dispute:
$3,503.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against AutoMax closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against AutoMax

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7/31/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/7/2025

I bought a vehicle from them and the car is terrible and I'm waiting for them to just pick it up but I realize I really don't wanna lose $1000 so I asked him to fix the vehicle all the things that's wrong with it and I don't know they still haven't gotten back to me and they still did not pick up the vehicle Do you have nothing but bad complaints they're giving people bad cars and they'll fix them for free but in the meantime, people are losing business. They can't work. They can't do anything because their car is always in the shop. Resolution Sought You need to shut them down cause they don't know how to mind business and they should at least pay people's money back or give them a different vehicle

5/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

4/18/2024

April 8 2024 I picked up the vehicle from the dealership. I put $1,500 toward to total price of the vehicle. The windshield was severely damaged plus the airbag from the steering wheel is completely opened and I almost got a ticket for both of these issues. After explaining to the officer that I received the car with these damages the encouraged me to file a complaint. Resolution Sought I would like a complete refund for the damaged vehicle or they need to cover the price for the damages for the car.

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