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Automobile Club of Southern California complaints

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3333 Fairview Road, A-415
Costa Mesa, CA 92626-5001 | Get Directions

(714) 885-1222

http://www.calif.aaa.com/home....

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Total Amount in Dispute:
$86,726.00

Total Amount Settled:
$0.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Some complainants allege they experience delays in processing of claims the company fails to pay claims and they receive poor customer service when initiating claims. Others allege that increases in premiums or other previously undisclosed charges appear on monthly statements without previous notice. Some report they are unable to cancel their policies unless they agree to high cancellation fees. They also contend the cancellation charges are undisclosed until cancellations are requested. The company responds to some complaints by offering explanations of their policies or by processing claims. Some complaints are closed as unresolved meaning the customers are not satisfied with the company's responses. Other complaints are unanswered.

Complaint Closing Statistics

40 complaints against Automobile Club of Southern California closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
34	Unanswered

40 complaints against Automobile Club of Southern California

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12/30/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

11/20/2025

Consumer alleges: AAA caused damage to our vehicle and it is inoperable (10/10/2025). They towed it from the police impound to a cousin's church and now the car is undrivable. The steering wheel is cocked to the side. The police informed us that when it was towed to the impound lot it was done on a flatbed. When AAA towed it from the yard they used a rear wheel lift which caused damages. We have been in contact with AAA and told a claim was filed. The claim administrator will not provide her direct number and we keep getting the run around. No claim number was ever provided and the response time to reply to the claim expired 9 days ago (11/11/25). I have not been able to get any updates and I have a car that is not drivable. Resolution Sought for AAA to tow the car to a facility where they can assess the damages and estimate the repair cost and pay for damages they caused.

Company Response

12/5/2025

This is not a matter for the Automobile Club of Southern California to address, We do not find a membership for this person and they appear to be out of our service territory.

Customer Rebuttal

12/17/2025

This is patently false. The car was towed in San Bernardino which is in Southern California. I certainly have a AAA membership. Their response is nonsensical and untruthful.

9/25/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/10/2025

My AAA membership (#6200046543507303) was canceled in April without my consent. At the time, I was hospitalized for a thyroid storm — a life-threatening emergency — and unable to respond to mail. In the past, AAA has always called me about account issues, but this time I received no phone call. I am a single mother, and this was my first time trusting AAA because of its reputation. Reliable coverage is critical for me and my children, yet when I tried to resolve this, every employee I spoke to (including a supervisor) showed no empathy. Instead of helping, I was transferred and told to reapply. I have always acted in good faith. On one occasion, I even paid $450 in a lump sum when my disability prepaid card caused problems. I am ready to provide updated payment information now. It is unreasonable and unfair that AAA canceled my membership without proper notice, failed to follow their past practice of calling, and then offered no real solution. Resolution Sought I request AAA reinstate my Auto Insurance membership immediately without penalty and waive any re-enrollment fees, given my medical hardship and the failure to notify me properly. I also ask AAA to update my payment method and confirm my coverage is active. If unresolved, I will escalate further to the BBB and CA Dept. of Insurance.

Company Response

9/11/2025

Our records reflect multiple calls were made to notify of payments due. You spoke with our representative on 9-08-2025 and were advised that new policy would need to be written and the payment required to initiate the new policy.

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