Find a reputable business?

Complaints and Resolutions

AutoMoney North of Lancaster complaints

Read Complaints File Complaint View Full Report

1004 North Main Street
Lancaster, SC 29720 | Get Directions

(803) 283-1881

https://www.automoneytitle.com...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$711.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AutoMoney North of Lancaster closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AutoMoney North of Lancaster

Sort by

9/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $711.47 Amount Settled: $0.00

Customer Complaint

8/8/2023

I took out a consolidation loan and AutoMoney was sent more than the total payoff on the account as I had made a payment on the account two fridays prior to the payoff check being received. They cut the check for the overage back to one main financial instead of to the account holder. One Main Financial has stated that in no uncertain terms those funds should have been dispersed to the account holder and not sent back to them. When I called AutoMoney to inform them they accused me of fraud and hung up the phone. The company will not give me the receipt for the final payment or the address for where they sent the overage check. They simply stated that the overage check was forwarded back to one main financial (which is where I took out the consolidation loan. They simply state that Mr. Tucker will have to reach out to OneMain Financial. When I contacted OneMain they stated that AutoMoney will need to void the check that was sent to the PO Box and reissue a check to the account holder. They have also stated that they will keep an eye out for the check to arrive in the mail. If there are any further details I can provide you with please let me know. I would simply like to resolve the issue so I no longer will need to do any communication with the company. Resolution Sought Cut the check as it should have been in the first place to the account holder and not the financial institution that consolidated the debt.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile