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Automotix LLC complaints

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6240 West 135 Street, Suite 200
Overland Park, KS 66223 | Get Directions

(800) 378-7566

http://www.automotix.net/

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Total Amount in Dispute:
$1,580.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Automotix LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Automotix LLC

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10/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $525.68 Amount Settled: $0.00

Customer Complaint

9/28/2022

They trying blame me giving correct vin number for transmission sending me incorrect transmission telling me I take a hit of losing out on wrong transmission being shipped to me $290.25 of my money gone buying it an wait 5-7 business days to get my money returned of $235.43 the customer service workers hang up on me twice and blame me on something I ordered with them Resolution Sought Get a refund of the old transmission

2/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,054.03 Amount Settled: $0.00

Customer Complaint

1/26/2022

I purchased a transmission online on January 11 2022 it was delivered on the 15th noticed it was the wrong one and called to return it and get the full refund before 30 days as stated on the website with in 30 days full refund guarantee well when I called on January 24 they tell me that I will not get my full refund that I have to pay a 271 restocking fee that the website does not say anything about in the return policy I have screenshots and I have all my paperwork and and my paperwork says $999 .50 and a $54.53 tax and says I still owe $21.60 my car got charged for $1,054.03 online it says 960 something for the transmission plus tax and it don't come out to what I paid I just want my money back for a transmission that I can't use it I would like to send back to them the transmission actually come from LKQ did they purchase from LKQ and sent to me I talked to LKQ and they don't have a restocking fee so I asked him why was I getting charged for a restocking fee whenever LKQ wasn't charging a restocking fee and they couldn't answer that they put me on hold and told me to calm down and wouldn't answer none of my questions I would just like to get my money back and give them the transmission back Resolution Sought I would like for them to take the transmission back and give me my full refund the whole $1,054.03

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