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AutoNation Chevrolet Gilbert complaints

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3215 South Auto Way
Gilbert, AZ 85297 | Get Directions

(480) 359-2264

http://www.autonationchevrolet...

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Total Amount in Dispute:
$233.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoNation Chevrolet Gilbert closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoNation Chevrolet Gilbert

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12/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $233.00 Amount Settled: $0.00

Customer Complaint

11/30/2022

On the morning of 11/18, I had just finished my 12 hour shift at the hospital and was getting in my car to leave. The battery was dead. I called the emergency roadside number on the paperwork for automation and was told by destiny that my warranty had expired 5/2021…the same month I bought my brand new car. I argued with her because it didn't make sense I said so I had a warranty for what? A week? She said I'm just telling you what the info says you have no warranty. She said it would cost $90 for a tow truck to come give me a jump. I paid the $90. They sent a text stating 40-70 min. I had to be back to work in less than 11 hours. A coworker jump started my car and I canceled the tow truck. I drove .9miles to the auto zone (since I was told I have no warranty) and purchased a battery for $233. I spoke to the dealership via chat and also waited until they opened and spoke to 3 different people as I was transferred around. I was told I have the factory warranty and extended warranty. I was transferred to someone in service's boss where I had to leave a long, detailed message. I have called, chatted, emailed 8 times each time with the response someone will get back to me. It's been over a week and I've not gotten any type of response. Resolution Sought I want a refund for my battery since your company told me I had no warranty

Company Response

12/27/2022

Per consumer states; Last month their corporate office called and said the manager of the dealership would be calling me. He never did. However, the corporate office sent me a reimbursement check after that. Thank you for getting back to me!

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