Find a reputable business?

Complaints and Resolutions

AutoNation Collision Center complaints

Read Complaints File Complaint View Full Report

2525 34th Street North
Saint Petersburg , FL 33713 | Get Directions

(727) 387-5646

http://www.autonation.com/deal...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AutoNation Collision Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AutoNation Collision Center

Sort by

11/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/19/2022

I took my 2014 Ford fusion to ordination collision center for a front end repair fender sensors windshield on August 22, 2022 It's been over 30 days I had to return my rental car and I've been almost 30 days without a vehicle I've been there three times to check on the car they always saying they're waiting on parts always a different part there's no communication between them and myself or them and my insurance company I speak to Sherry every time I call at 727-456-3858 always say is that Brian is not available and he will call me back haven't received one call yet I hope you can help me . Resolution Sought Return my car and give me for the time that I didn't have a car and they didn't give me a loaner.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile