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AutoNation Ford Amherst complaints

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8000 Leavitt Road
Amherst, OH 44001 | Get Directions

(440) 296-3021

http://www.autonationfordamher...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AutoNation Ford Amherst closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AutoNation Ford Amherst

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6/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

5/14/2024

First of all went there several times for my tires didn't have proper tools said they fixed tire didn't tire kept losing air causing me to be stranded 2 times. Said I needed a control bar for tire ok. Did it then went back for oil change put truck on lift said I needed a control bar for the left front tire when previously 2 weeks wasn't needed just had one put in a year ago. So unnecessary repairs . My tire valves were all intact than all of the sudden they said that they are all leaking air . Always adding more costs on . Unprofessional I feel adding extra costs for things that weren't broke. Resolution Sought I want my money back paid all this money for basically one tire to get fixed and an oil change.

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