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AutoNation Ford Margate complaints

5401 West Copans Road
Margate, FL 33063
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(954) 644-4976

http://www.autonationfordmarga...

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Total Amount in Dispute:
$15,650.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against AutoNation Ford Margate closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against AutoNation Ford Margate

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10/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $15,650.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

My van went for repairs due to hydro lock, insurance paid dealership $13,000 for new engine. Was told vehicle is ready for pick up, go in and van doesn't start a week later was told that there are 2 bad injectors and they suggested to change them all. So I agreed and paid $2,735.00 from my pocket after install van still didn't start and they stated the catalytic converter are clogged which is causing back pressure and need to be replaced. Told me it's an additional $7,000 plus I told them no so they said vehicle would have to be towed home as it won't start due to catalytic and they would start charged storage fee. Paid $350 to have it tow to my home, paid a more reasonable mechanic to remove catalytic paid $1,250 Took the catalytic to a shop in Dania they tested the product and stated that there is no issue with catalytic I decided for them to still clean it out as I already paid removal Paid another $350 for cleaning. Paid mechanic another $1,000 for installation. Van still doesn't start contacted dealer since August 21 can't speak to manager nor get a call back. Finally made contact with point of contact at dealer he said ok am not a technician I'll have manager call nothing yet. I had van towed again to another shop(Tow $300.00) for them to diagnose cost me another $600.00 as they have to go thru the motor and all the electrical. I currently have no more money for rental,tow nor repairs I can no longer work as I don't have a form of transporting tools and materials Resolution Sought Receive refund on injectors as that wasn't the problem. Receive compensation on the rental I have been paying $200 a day for since the date injectors were installed August 8, 2023. I have not been able to take on lots of offered jobs because the van at currently renting limits me so I have had loose of income and can't afford rental any more.

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