Find a reputable business?

Complaints and Resolutions

AutoNation Honda Dulles complaints

Read Complaints File Complaint View Full Report

21715 Auto World Circle
Sterling, VA 20166 | Get Directions

(571) 357-3961

https://www.autonationhondadul...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoNation Honda Dulles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoNation Honda Dulles

Sort by

6/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

2/23/2023

We purchased a 2015 Audi q3 on September 11 2022 and on February 3 the car broke down. We have already paid out 1700 to fix it but that didn't help. The mechanic told that the engine had been patched up and now it needs a new motor we only have drove the car for 6000 miles and the dealership is only offering to pay 15 of the bill and we don't feel that is fair Resolution Sought Replace the motor or fix the problem

Company Response

3/15/2023

Company states: Car was sold "AS IS" because of the vehicles age and mileage which the consumer knew and signed the "AS IS" agreement. Whatever happened to car happened to the car was way outside of the purchase date and they took it to their own mechanic. Whatever the case was the vehicle was sold "AS IS", so unfortunately there is nothing we can do and we are not liable for this vehicle once it was sold. We are happy to discuss with the consumer if there is any other way we can help them. Thank you.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile