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AutoNation Honda Roseville complaints

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230 Auto Mall Drive
Roseville, CA 95661 | Get Directions

(866) 949-1886

https://www.autonationhondaros...

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Total Amount in Dispute:
$3,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AutoNation Honda Roseville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AutoNation Honda Roseville

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9/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,800.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

I purchased a vehicle at AutoNation Honda in Roseville on May 21. When I got the car first 2 weeks my check engine and Traction Control System came on . I scheduled appointment to get it check out. The advisor told me when check engine came off it could be the gas or a light storage. Now it's almost two month since I had the car and transmission is starting to have problem at times . TSC light would came on more often then usually when my transmission is having problems. I go back to the dealership to get it check it out again . The report was I have transmission issue and had no solution to troubleshoot my vehicle. So I proceeded to get it looked at Fulton Automotive transmission. The report I got from the mechanic was to rebuild transmission completely or find a new car . To rebuild my transmission would be proximately cost me $2100. I only had my car for 2 months. I know each dealership manager knows what's wrong with each car used or new before it's put on the lot. That's my issue getting a car from AutoNation Honda knowing the car needed a whole rebuild transmission. Selling me a car knowing it had the problems and telling me everything car get check before it goes on the Lot. The report on car fax didn't say anything about a rebuild transmission problem. I have every email from my appointments schedule. I have receipts when my car got diagnostic at AutoNation Honda and Fulton automotive transmission. Resolution Sought I would like them to either fix my car, find me a new car with no issue , or give me All of my money back.

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